Question 1

Where do you ship?

Accepted Answer

We ship to all 50 US states and Washington, D.C. with DHL. We do not ship internationally yet.

Question 2

How much does shipping cost and how long does it take?

Accepted Answer

DHL Standard — $6.95, 3–7 business days, free on orders of $50 or more. DHL Express — $19.95, 1–3 business days. The exact options and dates are shown at checkout.

Question 3

How do I track my order?

Accepted Answer

As soon as your order ships, we email you a DHL tracking link. You can also find it in your orders .

Question 4

Can I return a product?

Accepted Answer

Unopened products can be returned within 30 days of delivery for a full refund. If an opened product did not suit your skin, contact us — we will find a solution. See our returns page for details.

Question 5

How long does a refund take?

Accepted Answer

We refund to your original payment method within 5 business days after we receive the return. Your bank may need a few more days to show it.

Question 6

Which payment methods do you accept?

Accepted Answer

Major credit and debit cards. Payment is processed by our payment provider; we never see or store your full card number.

Question 7

Do you charge sales tax?

Accepted Answer

Sales tax depends on the shipping address and is calculated at checkout before you pay.

Question 8

What is the consultant?

Accepted Answer

The consultant is an AI assistant — not a person and not a doctor. Describe your skin or a concern, and it will suggest products from our store and explain why they fit. It can make mistakes, so please read product labels and warnings.

Question 9

Can the consultant give medical advice?

Accepted Answer

No. The consultant gives cosmetic suggestions only. If you have pain, swelling, a rash or a skin condition, please see a dermatologist or another healthcare professional.

Question 10

What happens to what I tell the consultant?

Accepted Answer

Your messages are sent to our AI model provider to generate replies. Do not share health details you would not want processed this way. You can control whether your chat history and skin profile are saved in your account . See the AI Consultant Disclaimer and Privacy Policy .

Question 11

How do I download or delete my data?

Accepted Answer

Signed in, go to your account and choose "Download my data" or "Delete my account". Without an account, use the privacy request form .

Question 12

Do you sell or share my personal information?

Accepted Answer

We do not sell personal information. You can opt out of any sharing for targeted advertising on Your Privacy Choices ; we also honor the Global Privacy Control (GPC) signal from your browser.

Frequently asked questions

Shipping

Returns

Payment

AI consultant

Privacy & your data