Returns & exchanges

Template — requires legal review. This document is a starting template prepared from how the store software actually works. It has not been reviewed by a lawyer. The return terms below follow the default proposal in the specification (30 days, unopened products) and must be confirmed by the store owner before launch.

30-day returns of unopened products

You can return unopened products in their original packaging within 30 days of delivery. For hygiene and safety reasons, opened or used cosmetics cannot be returned unless they are damaged, defective or not what you ordered.

Damaged, defective or wrong items

If an item arrives damaged or defective, or is not what you ordered, tell us within 30 days of delivery. We will replace it or refund it in full, including the original shipping cost, and you will not pay for the return.

How to return

1. Write to us using the contact form or at [email protected] with your order number and the items you want to return.
2. We confirm the return and send you the return address and instructions — with a prepaid label when the return is our mistake.
3. Unless the item was damaged, defective or wrong, the return shipping cost is yours; we recommend a tracked service.

Refunds

Once we receive and check the return, we refund the price of the returned items to your original payment method (for a bank transfer, to the account it came from) within [5] business days and email you a confirmation. Original shipping costs are refunded only for damaged, defective or wrong items. Your bank may need a few more days to show the refund.

Exchanges

Want a different size or shade of an unopened product? Mention it in your email and we will send the replacement as soon as the return is on its way.

Cancelling an order

You can cancel an order that has not been paid yet from your account or from the order page linked in your confirmation email. To cancel a paid order that has not shipped, contact us as soon as possible.

If a product does not agree with your skin

Stop using it. If you have a reaction, tell us using the contact form ("A reaction to a product"); these messages are handled first. Your legal rights are not affected by this policy.

Contact

femmeelixir

Email: [email protected]